About Our Shipping
What company does House of Haute use to ship packages?
We use UPS & USPS Priority mail for domestic shipping and UPS, USPS International Express, DHL, and FEDEX for international orders.
How long does shipping within the US take?
We offer 2-3 day shipping on most orders. In few instances, delivery may take up to 5 business days.
Do you ship internationally?
Yes we ship internationally. It usually takes 6-10 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country’s customs or other policies that of which are out of our control.
PLEASE NOTE DDU (Delivery Duties Unpaid) Notice: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. House of Haute is not responsible for these charges if they are applied and are your responsibility as the customer. Please check with your local carriers for any potential fees.
Do you refund shipping fees?
Shipping fees are non-refundable.
How do I know my package has shipped and is on its way?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information. If you do not receive a confirmation email, please check your spam/junk bin. If you're still unable to locate the email, please send us an email with your full name, email address, and date you placed the order. In some instances, an accidental mistyped email can occur so we'll have to run a search.
How long does it take to process returns?
Returns are processed within 2-5 business days after your item(s) are received into our warehouse. Please keep your return tracking number for your records. We are not responsible for returns until they reach our warehouse.
Does House of Haute accept exchanges?
In many cases we do allow exchanges so long as the exchange complies with and meets the requirements of our Return & Exchange Policy. All returns and exchanges must be issued a RMA#.
Does House of Haute issue refunds?
We do issue refunds in many cases so long as the return complies with and meets the requirements of our Return & Exchange Policy. All returns and exchanges must be issued a RMA#.
I got my order, but an item is missing/defective/not what I ordered. What do I do?
Once you receive your order, thoroughly check your delivered items immediately. If you believe an item is missing/defective/not a part of your order, you must contact our customer support department within two days of receipt and let us know.