Returns & Exchanges
PLEASE READ CAREFULLY:
We want you to be happy with all of your purchases which is why unlike most online boutiques, we offer exchanges and refunds for most items. Our policy has been put in place to protect your shopping experience.
All Returns & Exchanges must be made and delivered back to House of Haute within 9 days of delivery. This provides ample time to receive your package and try your pieces on to make sure they are to your liking. If for whatever reason something isn’t right, please notify us immediately if you would like to return or exchange it by using the Return and Exchange Form Below. You can also email us at support@houseofhaute.com if you need assistance with this process. This helps to document your return on your behalf. If you choose to exchange an item, you may choose a different product. If there is any cost difference, you will be allowed pay for the difference at the time of the request.
All Returns & Exchanges Must Be Done Through The PORTAL. Every return must be issued a RMA# before the return or exchange approval can be processed. The Portal will automatically issue you a RMA. Once you’ve received the Approval RMA, place your item in a mailable package or box and mail/ship it back to:
House of Haute
c/o RETURNS DEPT
4007 Lindbergh Dr.
Addison, TX 75001
Be sure to get tracking numbers for any packages you ship back to House of Haute. Please DO NOT ship items back beyond the 9 day period. They will be refused or returned back to you at your own expense.
IMPORTANT: The items being returned/exchanged, may not be worn, washed, used, or stained with makeup, deodorant or perfume and all tags must remain attached. Jewelry, bodysuits, swimwear, undergarments may NOT be returned or exchanged primarily for health & safety concerns. Blog Sale, Facebook/Instagram LIVE Sale, Sale/Clearance, and Pre-Loved items are all FINAL SALE and may not be returned as the prices have been heavily discounted.
Shoes maybe returned/exchanged ONLY if they have NOT been worn and are returned in the same condition they were received including the box. Please DO NOT try them on while standing on a hard surface that will scratch the bottom soles. We will NOT honor a shoe return if these standards are not met. You will also be responsible for having them shipped back to you if you try to return shoes that do not meet our criteria. Again this is to protect you the consumer as well as our own investment. We would never want to sell you a damaged item.
The customer is responsible for the shipping cost back to House of Haute for exchanges and returns that aren’t defective or manufactural problem related.
META/FACEBOOK/INSTAGRAM ORDERS:
We are a Shop Partner with Meta and it's subsidiaries. Please note that any orders placed through any Meta platform have limitations placed on our ability to handle or process them. We cannot change/edit any information on Meta generated orders including but not limited to addresses, phone numbers, incorrect items or sizes, etc. We are also unable to cancel orders that we have the ability to fulfill. Meta penalizes it's partners for canceling orders, so in the event a duplicated order is placed through Meta, it is the responsibility of you, the customer to cancel the unwanted orders otherwise all orders placed will be shipped and it will become your responsibility to return those items for a refund. We do our best to catch duplicate orders and will always attempt to contact you before the items ship so that you can have the opportunity to cancel the additional orders before they ship.
Defective or Damaged Items:
Shipping labels for returns on items that are defective or damaged prior to delivery will be provided by House of Haute. All defective/damaged items must be reported immediately within 24 hrs of delivery. Photos of the damaged/defective item must accompany the email to support@houseofhaute.com. A prepaid return shipping label will be sent to the customer via email. For further questions or information, please contact us at support@houseofhaute.com. If an item is returned using the "defective option" and the item is not actually damaged or defective, restocking and shipping fees will be deducted from any refunds and/or the item will be returned to the customer at their own expense.
These policies are set in place so that we can offer you the best service possible as well as to maintain the highest quality of products possible. We apologize for any inconvenience this may cause you. It’s our goal to make sure all of our customers have a positive experience while shopping with us.
ALL RETURNS MUST BE PROCESSED THROUGH THE PORTAL
