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1. I placed an order, but never received a confirmation email.
If you do not receive an email from House of Haute within hours of placing your order and it’s not in your Spam folder, the email address on file is most likely spelled incorrectly. Please contact our Customer Support via email or phone for assistance to update your order.
2. How do I change or cancel my order?
We’re super quick at processing orders to make sure that you receive them as soon as possible. You can change your order as much as you like before you click “Checkout” but after this point it will be difficult to make changes to your order. Keep in mind our system is designed to fulfill orders as quickly as possible. If immediately after placing your order you notice an error, please contact us right away by phone or email if after hours. In some instances, the order may have already been processed and shipped and may have to be treated as a return or exchange.
3. How long after I place my order will it ship?
Orders are shipped Monday through Friday, excluding holidays. It may take up to 48 hours for an order to be processed. Kindly note shipping may be delayed by our verification team if confirmation is needed for the order. All orders placed before 11AM CST, will ship out the same day so long there are no issues with your order and doesn't include a pre-ordered item.
4. I placed an order, but haven’t seen any movement from House of Haute. What’s going on?
There are several reasons why your order may have been delayed. In some rare cases, you may have ordered an item that was out of stock, or your order was flagged for risk of fraud, or we needed to contact you to verify your personal information. In all cases, we will reach out to you as soon as an issue is indicated and proceed to ship your items as quickly as possible.
5. How do I know my package has shipped and is on its way?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information. If you do not receive a confirmation email, please check your spam/junk bin. If you're still unable to locate the email, please send us an email with your full name, email address, and date you placed the order. In some instances, an accidental mistyped email can occur so we'll have to run a search.
6. Do you refund shipping fees?
Shipping fees are non-refundable unless you are returning a damaged item or an item that was sent in error on our end.
7. What company does House of Haute use to ship packages?
We use USPS Priority mail for domestic mail and UPS, DHL, and FEDEX internationally.
8. How long does shipping within the US take?
We offer 2-3 day shipping on most orders. In few instances, delivery may take up to 5 business days. Once your order ships, an email will be sent with the tracking information.
9. How long does it take to ship internationally?
On average it usually takes 6-10 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country’s customs. It is possible the delivery could take upwards of 21 days arrive depending on the delivery services in your country.
10. How long does it take to process returns?
All Returns and Exchanges must be processed through the portal and receive and RMA number. Returns are processed within 2-5 business days after your item(s) are received into our warehouse. Once your return has been processed. Please keep your return tracking number for your records. We are not responsible for returns until they reach our warehouse.
11. Does House of Haute accept exchanges?
In many cases we do allow exchanges so long as the exchange complies with and meets the requirements of our Return & Exchange Policy. All returns and exchanges must be issued a RMA#.
12. Does House of Haute issue refunds?
We do issue refunds in many cases so long as the return complies with and meets the requirements of our Return & Exchange Policy. All returns and exchanges must be issued a RMA#.
13. I got my order, but an item is missing/defective/not what I ordered. What do I do?
Once you receive your order, thoroughly check your delivered items immediately. If you believe an item is missing/defective/not a part of your order, you must contact our customer support department within two days of receipt and let us know. Once we sort everything out, we will make arrangements to correct your order as quickly as possible. We will provide a shipping label for you to return the wrong/damaged item or ship the missing item out if possible.
14. What are the inseams of your jeans?
On average, our jeans have an inseam of 31″-33″ inches. We typically will note in the product description if the jeans run shorter or longer.
15. I’m an international Fashionista. How do I find out what my size is?
To accommodate our clients, we provide a Size Guide to reference. Access it HERE.
16. What is AfterPay?
With AfterPay, you can split your purchase into 4 equal installments. You’ll pay your first installment at the time of purchase, and the remainder over time. Afterpay is always zero interest, and there are never additional fees when you pay on time. You must first register with AfterPay before you can use this payment option.